Cleaning Team Lead

CLEANING TEAM LEADER

Haven Stays — Upmarket Airbnb Property Management, Queenstown

Full-time | 30+ hours per week | $30 per hour

ABOUT THE ROLE

Haven Stays looks after a portfolio of premium short-term rental homes in Queenstown. We're after a hands-on Cleaning Team Leader to lead a small team through daily turnovers — and to be on the tools alongside them for most of every shift.

You'll keep the team to time, make sure each home is reset, styled and guest-ready within its turnaround window, and carry out the final quality checks that sign a property off. You'll report to the Operations Manager.

WHAT YOU'LL DO

• Clean alongside your team on every shift — this is the majority of the role

• Lead, coordinate and motivate a small team through daily turnovers

• Allocate properties and tasks, adapting as bookings change, and keep turnaround windows met

• Carry out quality checks and final inspections to our five-star standard

• Train, support and mentor the team, holding standards consistent

• Flag maintenance issues, damage or missing items promptly

• Manage supplies and stock levels, and report shortages

• Pitch in on extras — linen and laundry runs, restocking, the occasional job outside the usual turnover

• Cover guest messaging from time to time

• Report regularly to the Operations Manager on team performance and property status

WHAT YOU'LL BRING

• Proven cleaning experience in short-term rentals, hotels or high-end homes, ideally with team leadership or supervisory background

• Exceptional attention to detail — you catch what others miss, and hold your team to the same

• Reliability, ownership and accountability

• Clear, confident communication; comfortable giving direction and feedback

• Ability to work independently, prioritise, and manage people across multiple properties in a shift

• Good physical fitness and stamina

• Valid NZ work visa or residency — we can't consider applicants without current NZ work rights

• Based in Queenstown, available to commit at least six months — longer term ideally

• Weekend availability (essential — most turnovers fall on check-in / check-out days)

• Full, valid driver's licence

• Good spoken and written English, for team communication, reporting, property instructions and guest messaging

THE DETAILS

• Role: 1 x full-time position

• Hours: 30+ per week

• Shifts: 8:00am – 5:00pm

• Rate: $30 per hour, paid bi-weekly

• Reports to: Operations Manager

WHY JOIN US

You'll work with a close-knit, professional team that takes real pride in the properties we manage — and you'll set the tone for that standard. If you're a natural leader who takes satisfaction in a job done properly with your own hands and wants steady hours in one of the best places in New Zealand to work, we'd love to hear from you.

REGISTER YOUR INTEREST

We're welcoming expressions of interest now. Send your CV and a bit about your relevant experience, including any team leadership or supervisory background, and we'll be in touch as we get closer.

Please include your NZ work rights status and your weekend availability.