Guest Services Assistant

GUEST SERVICES AGENT – HOTEL - HANMER SPRINGS - NORTH CANTERBURY

Live and work in Hanmer Springs for a while (or permanently).  It is an awesome, outdoor adventure and thermal pools and tourist town.  It is a smaller place, but it has a good social scene.  If you enjoy the outdoors, clear air and nature, this is a great place to spend some time and there is always a lot going on.

It is 130kms north of the city of Christchurch.  I is stunningly beautiful and sits at the bottom of the Southern Alps.

About the role

A well-established charming hotel  is looking for a Guest Service Agent who has a genuine passion for delivering superior guest service at all times in a warm, friendly manner. 

You will be responsible for greeting, registering and checking in/out guests of the hotel and to assist other departments as needed. 

Applicants for this position must possess valid work rights in New Zealand! 

Staff accommodation is available.

Key responsibilities:

• Ensure an efficient and professional reception experience for guests
• Handle daily guest check-in and check-out
• Answer phone calls, emails, and direct inquiries 
• Accurately handle card and cash transactions 
• Handle guest complaints efficiently & effectively
• Ensure that the Duty Manager is kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate and maintain high level of customer service
• Follow company brand standards

Requirements and Skills:

• Previous experience in hospitality and hotel is an advantage
• Previous experience in cash handling
• Flexibility to work on a rotating roster, including morning and evening shifts, as well as weekends and public holidays. 
• A positive, reliable, and can-do attitude
• Excellent communication skills
• Outstanding attention to detail and accuracy
• Calm, efficient, and excellent problem-solving skills
• Ability to multi-task
• Basic computer literacy and familiar with Microsoft 365 applications such as Word, Excel, Outlook, etc.
• New Zealand Citizen, Resident, or holder of a visa with valid open work rights in NZ
• Hospitality qualification is advantageous