Reception / Housekeeping

We are looking for an enthusiastic and energetic individual to work at our busy Holiday Park!
We need someone who has strong work ethics and a can-do attitude to join our amazing team - All-rounder who enjoys variety in their work day. This will be a varied role of Reception and Housekeeping. The more experience you have the more Reception shifts you will be rostered on for. Seekom experience is highly regarded. 

Hourly rate is $25.00 an hour with heavily discounted accommodation if needed. Minimum 5-6 month contract, permanent positions available. 

Responsibilities: 

Exceptional customer service skills to anticipate our guests' needs and deliver a memorable service experience. 

FRONT DESK / RECEPTION 

•  Checking guests in and out 
•  Answering the phones and emails in a timely and efficient manner 
• Communicating with Third party booking agencies like Booking.com, Air BNB, Expedia and Hostelworld 
•  Cash Handling of sales 
•  Processing refunds 
• Data Entry eg. Customer and Wholesalers details 
• Learn, experience and deliver knowledge of Lake Tekapo and its experiences 
• Continuing our great relationship with wholesalers and travel agents 
• Providing a personalized service and experience for our guests to enjoy 
• Recognizing and welcoming returned guests 
• Maintaining accurate guest accounts 
• Taking bookings, providing helpful information & entering reservations 
• Addressing guest requests and handling guest complaints in a positive manner 
• Liaise with inter departments to assist guest and advise of room moves 
• Maximize sales opportunities by upselling to a higher room/category 
• Helping Housekeeping in the laundry department by washing and folding linens 

To apply for this position you must:
 

• Have experience in the Tourism industry
• Previous reception experience within a hotel, hostel or holiday park - minimum 6 months
• Understanding of OTA'S and how they operate
• Familiarity with bookings systems, Seekom experience would be an advantage
• Attention to detail with administration duties
• Demonstrated experience in customer service
• Have a good understanding of the English language, spoken and written
• Able to speak multiple languages would be an advantage 
• Have good attention to detail
• Have good organization skills
• Be able to work under high pressure, especially during the peak seasons
• Have a current work visa
• Be a good team player
• Able to work in housekeeping and laundry on a daily basis

Our Receptionists work on a 7 day roster and you will be required to work weekends and public holidays if it falls on your normal working day.

We will provide:
 

• Discounted staff accommodation if needed, including free unlimited wifi and power. (accommodation is cabins with shared facilities)
• Training on Seekom booking system
• A great team to work with, from all around the world!