Front Office Assistant Tracknet
| Payment: | Accommodation & Paid ($24) | |
| Location: | Te Anau | |
| Region: | Southland/Fiordland | |
| Experience: | Experience Necessary | |
| Listing Added: | 24/10/2026 | |
| Company: | Tauri Group | |
FRONT OFFICE ASSISTANT - TRACKNET TRANSPORT
Te Anau | Seasonal (October – May)
Looking for a role where your friendly personality and organisational skills can make a difference? Join Tracknet for the Great Walks season and help visitors gain access to Fiordland’s most iconic trails!
We’re seeking a Front Office Assistant for our Te Anau office. You'll be the first point of contact for many of our guests - answering questions, making bookings, and providing reassurance as they prepare for their trip of a lifetime!
Full season commitment starts from Oct 2025 to 1st May 2026, with the possibility of extending to a full-time contract for the right candidate.
Key Responsibilities
- Welcome, assist and direct customers
- Manage bookings, cancellations, and customer queries (email, phone & in-person)
- Provide accurate information on Tracknet services and Great Walks packages
- Efficient operation of booking systems (training provided)
- Ensure smooth daily operations and communicate clearly with drivers and agents.
- Monitor booking systems, passenger manifests and reporting
- Respond to unexpected complications or delays
What We’re Looking For
- Full season commitment from Oct 2025 to 1st May 2026
- Confident computer skills, with experience using Word, Excel and Outlook
- Great interpersonal skills
- Clear communication with strong attention to detail
- Calm under pressure with the ability to problem solve
- Able to work in a fast-paced, small-team environment
Previous customer service experience preferred but not essential
Perks of our job offer:
Spend your summer in Te Anau, gateway to Fiordland National Park
- Free experiences on our tours for some great Fiordland adventures
- Work with a welcoming, tight-knit team
- Regular hours and a set roster (Oct – May)
- Accommodation available if required
To Apply
Send your CV and a short cover note using form below.
All applicants must have the right to work in New Zealand, full season commitment from Oct 2025 to 1st May 2026 is required.
Apply for this Job
To apply for this job please complete all of the form below
