Adventure Hostels Team Member

Position: Team Member, Live-in at Adventure Hostels, Queenstown 
Starting dates: 24th August and 31st August - DO NOT APPLY if you cannot start on either date. 
Requirements: 4-month minimum commitment from all Team Members. 

New Zealand’s best-rated hostel group are on the hunt for a vibrant, engaging & focused individual to join the team our top rated Adventure Hostels in Queenstown. This role is live-in only and great quality, discounted accommodation is provided as part of any team member role with Adventure Hostels. Experience at hostels is not necessary, but our small teams and variety of work duties require AH staff to be enthusiastic, dynamic, have solid interpersonal hospitality skills and a strong work ethic. 

These all-rounder positions are approximately 30-36 hours per week and this is split between a 5-day work week, we always allocate two days off together as your weekend. Our rosters are fixed/set and do not change on a week-to-week basis. The role covers all front and back facing aspects of hostels - from reception to housekeeping, and events in the evening. 

Your home
Adventure Hostels are smaller sized hostels, with between 50-70 beds, which is perfect to generate the fun, friendly and familiar atmosphere that our guests adore. All three of our Central Otago Hostels are located downtown in Queenstown and Wanaka, so you’re only a few minutes’ walk to everything that the town has to offer. All of our team members live-in house at our hostels, in fantastic sized ensuited staff accommodation that vastly exceeds the industry standard when it comes to staff digs. All staff at our Hostels reside in dedicated staff dorms with pod-style bunks, that include reading lights, curtains, charging ports and more than adequate storage space. Our great quality staff accommodation is charged, and is taken from fortnightly payroll. 

Adventure awaits
As New Zealand’s best reviewed hostel group, we are all about that attention to detail. Our Team Members will closely follow our well-developed procedures and systems, complete task checklists and will ensure that each and every interaction that they have with our guests is about maximising their experience at our hostels.

It’s effortlessly easy to make new friends or travel partners at Adventure Hostels. As part of your responsibilities, you’ll find yourself setting up and running pub quizzes from our dining room or taking the guests to the pub for a Killa Pool competition – all as part of our nightly house-run activities.

Our Team Members are rostered on a fixed weekly roster, but no single day at our hostels is ever the same. Our Team Members are responsible for it all - as you effortlessly move between Reception, Housekeeping and Events-focused tasks.
For example, on a Monday morning from 11am, you’ll be getting stuck-in on our housekeeping team. Tuesday morning and you’ll be hands on responding to guest enquiries & emails, handling check-ins and selling tours from our Front desk. Thursday night, you’ll be there front and centre, gearing our guests up for the weekly Mario Kart tournament in the lounge.

The Adventure DNA

• You love interacting with people from all walks of life and nationalities
• You’re the life of the party, extroverted, and able to handle a crowd.
• You keep things neat, organised, and focused.
• You can keep your heat when the pressure hits
• You understand that we are a business, and that maximising revenue is an important aspect of your role.
• You’re creative, innovative, and not afraid to share ideas, or ask for help.

You’ll also hold the right to work within New Zealand, have a New Zealand bank account and IRD number already set up. 
Lastly, you’re committing to stay with us for at least the next four months if not longer. 

Jackpot!

• Starting pay $23.95 per hour, raising to $24.95 from 5th week of employment 
• +8% Holiday paid out as you go.
• Subsidised accommodation at a fantastic rate for central Queenstown from $280.00 per week
• Free laundry, Wi-Fi while on-site.
• Free use of all hostel facilities and amenities including Winter Sports equipment. As well as free mountain Bike hire in the Summer months. 
• Discounts on local Queenstown and Wanaka tours, activities and excursions. 
• Discounted stays at our five Adventure Hostels across the North and South Island. 

 The nitty gritty

• The role encompasses all hostel related reception, housekeeping & event-centric tasks.
• You’ll need to provide a great customer experience for all of our guests. Be attentive, social, and generally add positive enthusiasm to the overall atmosphere when not engaged with other duties.
• Processing guest check-ins, check-outs and the creation of new, extension and future bookings. You’ll also be responsible for collecting and inputting all Guest data required by Management, and as per our policies.
• Providing a hostel tour to all new arrivals, showcasing our amenities, facilities and generally welcoming each new guest into the Adventure family.
• Positively handling enquiries and any issues in person, by phone or email, or requesting the assistance of a manager when unable to.
• Accurate and honest recording of bookings and payments, taking and processing cash, credit and debit card payments and accurately logging these within our property management system (Ibex Seekom)
• To attempt to generate additional revenue for the Hostel through addon sales, tours and activity sales.
•  Performing of housekeeping duties, which will include:
  – Changing of beds on check-out
  – Deep cleans of specific areas of the hostel
  – Daily kitchen & bathroom cleans
  – Vacuum and mopping of communal spaces
  – Washing of all linens using provided washing machines and dryers
  – Nightly kitchen closes between 10:00-11:00pm (rostered twice weekly)
• Responsible for setting-up, promoting and running the nightly hostel event to ensure that it operates to a decent standard and that guests are behaving in an appropriately responsible manner.
• Completing any additional tasks given to you by your line Manager. The additional tasks may include deep cleaning, administrative or maintenance related tasks. Adventure Hostels will never provide you with any tasks that you would be unable to complete either due to skill or physicality. Training will always be provided when needed.
• Always try to maintain professional attitude when inside the Hostel, urging Guests to follow the rules and to not encourage any behaviours deemed to be unwanted within the hostel. This also means reporting any discovered illicit activities or behaviours of Guests or Staff to Management immediately. Adventure Hostels do not condone or tolerate the use or storage of drugs on-site.
  
  In your application, please answer the following questions: 
   
• Write a brief paragraph that summarises what you know about us, or think Adventure Hostels are all about?
• Why do you want to work in a hostel?
• Briefly write about your top hostel experience and what made it so memorable.
• When do you plan to arrive, or want to start working at Adventure Hostels in Queenstown?
• How long are you looking to stay with us at Adventure Hostels, or in Queenstown?

As part of this process Adventure Hostels representatives will only contact candidates that progress through to the interview stage. If you do not hear back from us within 7 days of applying then you will have been unsuccessful. Adventure Hostels Team Member positions will usually attract many applicants, and therefore only standout candidates will be contacted.