Experienced Hotel Receptionist

Experienced Hotel Receptionist — Summer & Longer-Term Opportunities
Paihia Beach Resort & Spa | Bay of Islands

Already in New Zealand and looking for your next hotel role?

We’re looking for an experienced, reliable receptionist to join our boutique beachfront resort in Paihia. This role suits someone who enjoys taking ownership of a shift, learns new systems quickly, and can deliver warm, professional service with confidence.

The role
• Full-time, approximately 30–40 hours per week.
• Ideally starting in early to mid-December 2026.
• Rotating shifts, including full days, half days, weekends and public holidays.
• Managing check-ins and check-outs, reservations, guest enquiries, payments and daily front office administration.
• Working closely with housekeeping, spa and restaurant colleagues to keep the guest experience running smoothly.
• Working independently on reception once trained in our systems and procedures.

What you’ll bring
• At least two years of hands-on hotel front desk experience — *essential.
• Confidence using a hotel property management system. Mews experience is a bonus; experience with other hotel systems is welcome.
• The ability to prioritise during busy periods, resolve routine guest issues and recognise when to escalate.
• Strong spoken and written English, attention to detail and accurate handling of bookings and payments.
• A proactive approach: you notice what needs doing, follow through and support your colleagues.
• Availability through at least Six months, longer is preferred.
• You are currently in New Zealand with valid work rights suitable for this role.

What we offer
• A varied, hands-on role in a small resort team.
• A structured handover and training in our systems.
• The opportunity to work closely with management and take on additional responsibility as you demonstrate your ability.
• Potential longer-term employment and consideration of future work visa support, subject to suitability, business needs and immigration requirements.
• Accommodation can be discussed and may be available depending on the applicant’s situation

Previous shift leadership, staff training or reservations responsibility would be an advantage. Social media or digital marketing experience is also welcome.

To apply
Please submit your CV using the form below, together with a short introduction covering:
• Your current location, earliest start date and how long you can commit.
• Your current visa type, expiry date and any work restrictions.
• Your hotel front desk experience and the PMS systems you have used.
• Whether you have worked reception shifts independently.

Please include employment dates in your CV. Relevant qualifications and employment references may be requested during the selection process.

Email CV and Certificates using form below