Guest Services Assistant

GUEST SERVICES AGENT – HOTEL - HANMER SPRINGS - NORTH CANTERBURY

Live and work in Hanmer Springs for a while (or permanently).  It is an awesome, outdoor adventure and thermal pools and tourist town.  It is a smaller place, but it has a good social scene.  If you enjoy the outdoors, clear air and nature, this is a great place to spend some time and there is always a lot going on.

It is 130kms north of the city of Christchurch.  I is stunningly beautiful and sits at the bottom of the Southern Alps.

About the role - This is a job for ONE PERSON

A well-established charming hotel  is looking for a Guest Service Agent who has a genuine passion for delivering superior guest service at all times in a warm, friendly manner. 

You will be responsible for greeting, registering and checking in/out guests of the hotel and to assist other departments as needed. 

Applicants for this position must possess valid work rights in New Zealand!  You must also be able to commit until at least the end of January 2027, with a start in early September.

Staff accommodation is available.

Key responsibilities:

• Ensure an efficient and professional reception experience for guests
• Handle daily guest check-in and check-out
• Answer phone calls, emails, and direct inquiries 
• Accurately handle card and cash transactions 
• Handle guest complaints efficiently & effectively
• Ensure that the Duty Manager is kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate and maintain high level of customer service
• Follow company brand standards

Requirements and Skills:

• Previous experience in hospitality and hotel is an advantage
• Previous experience in cash handling
• Flexibility to work on a rotating roster, including morning and evening shifts, as well as weekends and public holidays. 
• A positive, reliable, and can-do attitude
• Excellent communication skills
• Outstanding attention to detail and accuracy
• Calm, efficient, and excellent problem-solving skills
• Ability to multi-task
• Basic computer literacy and familiar with Microsoft 365 applications such as Word, Excel, Outlook, etc.
• New Zealand Citizen, Resident, or holder of a visa with valid open work rights in NZ
• Hospitality qualification is advantageous