Guest Experience Coordinator

Guest Experience CoordinatorEagles Nest | Bay of Islands, New Zealand

Imagine waking up each day overlooking one of the world's most spectacular coastlines, working within an intimate team dedicated to delivering exceptional luxury experiences.

Eagles Nest is one of New Zealand's most exclusive luxury villa retreats, proudly recognised with a Michelin Key and Qualmark Gold, offering discerning travellers an experience defined by privacy, authenticity and our philosophy of Luxury that Treads Lightly.

We are currently seeking a passionate, motivated and service-driven Guest Experience Coordinator to join our team.

This is far more than a traditional front office role. It is an opportunity to become part of a small, high-performing team where every day is different, every guest experience is personalised, and your contribution genuinely makes a difference.

The Role

As a Guest Experience Coordinator, you will play an integral role in creating memorable stays for our guests from around the world.

Working closely with our General Manager and Guest Experience team, you will:

• Welcome guests and deliver exceptional personalised service throughout their stay.
• Coordinate bespoke guest experiences, dining, activities and special occasions.
• Manage reservations, guest communications and administrative responsibilities.
• Support the daily operation of one of New Zealand's leading luxury lodges.
• Assist in developing new guest experiences and continually enhancing our luxury offering.
• Work collaboratively across all departments to ensure every detail exceeds expectations.

No two days are ever the same, making this an exciting opportunity for someone who enjoys variety, creativity and genuine guest interaction.

About You

We're looking for someone who naturally enjoys looking after people and takes pride in delivering exceptional service.

Ideally, you will have:

• Previous experience within luxury hospitality, hotels or tourism.
• Outstanding communication and interpersonal skills.
• Excellent organisation and attention to detail.
• A proactive attitude with the ability to think ahead and solve problems.
• Confidence working independently while thriving as part of a close-knit team.
• A genuine passion for creating memorable guest experiences.

A full New Zealand driver's licence is essential.

An LCQ and Manager's Certificate would be advantageous but are not essential.

Why Eagles Nest?

Joining Eagles Nest means becoming part of one of New Zealand's most respected luxury hospitality brands.

We offer:

• A competitive salary package
• Luxury accommodation
• The opportunity to work alongside an experienced and supportive leadership team.
• Career development within internationally recognised luxury hospitality.
• Exposure to discerning international travellers and world-class service standards.
• The chance to help shape and create new guest experiences.
• An exceptional lifestyle in the beautiful Bay of Islands.

If you're looking for more than just a job...

...and want to build a rewarding career delivering unforgettable luxury experiences in one of New Zealand's most breathtaking locations, we'd love to hear from you.

Please send your CV and a brief cover letter telling us why you'd be a great fit for the Eagles Nest team.