Golf Resort All Rounder

Job Description: Golf Resort All Rounder

Please send your CV and visa status (and how many months you can work for us)

We are inviting applications for an exciting opportunity at our 9-hole golf resort in North Auckland (Wainui), featuring 27 accommodation options, a restaurant, a café, a 9-hole golf course, and four conference rooms.

We are seeking a candidate with a background in hospitality, proficient in food and beverage service, and ideally skilled in barista coffee-making. Training will be provided if needed. The ideal candidate should be eager to learn, integrate smoothly into our team, and contribute positively to the guest experience across all areas of the resort.

In addition to hospitality duties, this role will also support the promotion of the Northridge Golf Resort brand through social media content and basic digital marketing activities. Experience or interest in creating social media content, taking photos or videos, writing captions, and helping showcase the resort’s accommodation, golf course, restaurant, café, events, and guest experiences would be highly valued. Experience in SEO is preferred.

Key Responsibilities:

· Welcome guests warmly upon arrival and ensure a memorable farewell: Employees are expected to greet guests with a friendly and professional demeanor as they arrive at the resort, ensuring that all interactions are welcoming. Likewise, upon departure, employees must ensure guests leave with a positive impression by offering assistance with any final requests and providing a courteous farewell.

· Manage guest check-ins and check-outs at reception: Employees are responsible for efficiently processing guest arrivals and departures. This includes verifying reservations, issuing room keys, explaining resort facilities, and handling any special guest requests during check-in. During check-out, employees must process payments, answer any queries regarding billing, and solicit feedback to ensure guest satisfaction.

· Handle guest inquiries and bookings via phone calls and emails: Employees are required to respond promptly and professionally to guest inquiries, both over the phone and through email. This includes providing information about room availability, rates, amenities, and answering any general questions about the resort. Accurate and efficient handling of bookings and reservations is critical, as is resolving any issues or concerns guests may have.

· Prepare and serve beverages at the bar, including specialty coffees and spirits: Employees must be trained and capable of preparing and serving a variety of beverages, including alcoholic drinks and specialty coffees. They are also responsible for maintaining bar stock levels, adhering to liquor laws, and ensuring the bar area is clean and organized.

· Take and serve food and beverage orders in the dining area: Employees are responsible for providing table service in the dining area, which includes taking food and drink orders from guests, ensuring accuracy, and delivering the orders in a timely and courteous manner. Employees must also be knowledgeable about menu items to make recommendations and accommodate guest preferences or dietary restrictions.

· Assist with food service setup, delivery, and clearing: Employees are expected to assist with the setup of dining or event spaces before meal service, ensuring tables, utensils, and settings are properly arranged. They should also deliver food orders to guests in a timely manner and clear tables after meals, maintaining cleanliness and efficiency.

· Support social media content creation and brand promotion: Employees may assist with creating and capturing engaging content for Northridge’s social media channels, including photos, short videos, captions, and updates that highlight the resort’s accommodation, golf course, restaurant, café, events, conferences, and guest experiences. This includes helping promote the Northridge brand in a professional and consistent manner.

· Assist with basic digital marketing and SEO activities: Where required, employees may support online visibility by assisting with content ideas, website or listing updates, keyword-friendly wording, and other basic SEO-related tasks. Previous experience in SEO, digital marketing, or content creation is preferred but not essential.

· Maintain high service standards, ensuring guest satisfaction at all times: Employees are expected to adhere to the resort’s high service standards, focusing on providing exceptional guest experiences. This includes addressing any issues or complaints swiftly and professionally, going above and beyond to meet guest expectations, and continually seeking ways to improve the service experience.

· Process guest payments and operate the POS system: Employees are responsible for handling guest payments accurately and efficiently. This includes operating the resort’s POS system, processing cash, card, and electronic payments, and providing accurate receipts. Employees must also manage guest accounts and ensure any billing discrepancies are resolved.

· Keep reception, bar, and dining areas clean and organized: Employees are responsible for maintaining a clean and orderly work environment. This includes tidying and organizing the reception desk, bar area, and dining spaces. Employees must ensure these areas are clean and presentable for guests at all times, including regular cleaning tasks such as wiping down surfaces and removing trash.

· Participate in team briefings and training sessions: Employees are required to attend and actively participate in regular team meetings, briefings, and training sessions. These sessions are designed to ensure staff are informed of daily operations, updates on policies, and upcoming events, as well as to provide opportunities for skill development and team building.

· Adhere to resort policies and maintain a professional appearance: Employees must familiarise themselves with and follow all resort policies, including those regarding conduct, safety, and service standards. They are also required to maintain a professional appearance at all times, which includes wearing the appropriate uniform and adhering to the resort’s grooming standards.

Requirements:

· Hospitality, food and beverage, or customer service experience preferred.
· Barista experience is ideal, but training can be provided.
· Strong communication skills and a friendly, professional attitude.
· Willingness to work across reception, food and beverage, bar, café, events, and general resort duties.
· Ability to work independently and as part of a team.
· Interest or experience in social media content creation is highly valued.
· Experience in SEO or digital marketing is preferred.
· You’ll be required to work on most weekends.

Simon Wu