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Contact Centre Assistant

Payment: Paid Position ($20 per hour)
Location: Dunedin
Region: Otago/Queenstown/Wanaka
Experience: Limited Experience Necessary
Listing Added: 31/01/2020

New Year, New Job!? We have several exciting Customer Service opportunities coming up in Dunedin. Roles will start mid-February and go through until 28 August 2020.

In this position you will provide customer service across a variety of channels including phone, email and digital channels. You will be well equipped to respond to web messages and emails in a timely manner. Using available information and intelligence, you will understand your customer’s situation and provide tailored real-time service to ensure first contact resolution wherever appropriate.

To be considered for this role you will have:

  • Demonstrated prior experience providing a high level of customer service, face to face or over the phone 

  • The ability to quickly understand appropriate levels of customer communication and the ability to see a problem from the customer’s point of view 

  • A passion for providing excellent customer service which includes high quality interaction with our customers 

  • Strong written communication skills to respond to customer enquiries 

  • Strong digital skills and the ability to work across multiple channels 

  • Good time management skills and a strong work ethic.

The customer is at the heart of what we do here and to be successful in this role you must have a passion for providing services to improve the customer experience. The hours for these positions are Monday – Friday between 8am – 5pm.

To be eligible for this role you need to be able to work from mid Feb 2020 until 28 August 2020.

Sound like the job for you?

To apply for the role, click on the ‘Apply’ button, submit a CV and Cover Letter outlining the skills and experience you would bring to the role.

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