Customer Service Representative - Onsen Hot Pools

Do you have a passion for Customer Service? & Looking to work at one of Queenstown's 'must do' activities?

We are looking for Customer Service superstars to join the Onsen Hot Pool's team!

• Help us make unforgettable memories for our guests
• Fun, fast paced team environment
• Staff accommodation available - conditions apply

Company

Onsen is a highlight for many on a visit to Queenstown, boasting idyllic exclusive use cedar-lined hot pools overlooking the Shotover River, and home to a boutique day spa. Providing a tranquil escape to unwind and soak-up Queenstown’s spectacular alpine scenery. The relaxation and pampering on offer are second to none, as endorsed by recent win in the 2021 World Luxury Spa Awards and our partnership with Tourism New Zealand.

The Role

Customer Service Representative is to serve as conscientious hosts who guide our clients' experience during every phase of their interaction with the company, and closely follow operational policies that ensure clients always receive the best possible outcome.

Our Customer Service representative is a varied role, which includes liaising with guests on check in, constantly monitoring and maintaining high standards of cleanliness and presentation in all client areas, including restoring pool rooms, and changing areas. Interacting with guests, guiding them to their experience and providing general information about the facilities.

Successful Profile

• Outstanding level of customer care
• Happy & positive persona
• Exceptional attention to detail
• Must work well in a team environment
• Must be able to work with minimum supervision
• An excellent work ethic, initiative, and ability to multitask
• This role will include both cleaning duties and customer service
• Must have the right to work in New Zealand and be flexible with working hours

The successful applicant will work to a roster with work hours during the day, evenings & weekends.

Email your CV to [email protected]