Housekeeper Adventure Hostels

Housekeeping Team Member (Position available now)

Adventure Hostels NZ – New Zealand’s best-rated hostel group are on the hunt for vibrant, engaging & focused individuals to join the team our newly acquired hostel in Christchurch – Urbanz Hostel. This role focuses primarily Housekeeping of beds, bathrooms, kitchen, communal spaces and daily deep cleans. 

The role is live-in only. Past work experience at hostels or hotels is not necessary, but our small teams and variety of work duties require AH staff to be enthusiastic, dynamic, have solid interpersonal hospitality skills and a strong work ethic. 

This Housekeeping position is a minimum 13 hours of work per week and this is split between a 2-4 day work week. Our rosters are mostly fixed/set and should not change much on a week-to-week basis.

Our Live-in staff will also share the responsibility one or two times weekly acting as fire warden, in the event of emergencies. This requires them to remain on-site overnight in an on-call capacity. Our Night warden is paid on an on-call basis for any callouts that may be required – such as guests locking themselves out of their rooms or anybody that checks-in late requiring assistance. 

Your home
Urbanz / Adventure Hostel is a small to medium sized hostel, with140 beds, which is perfect size to generate the fun, friendly and familial atmosphere that our guests seek out. The majority of our team members live-in house at our hostels, in quality staff accommodation that is heavily discounted. For Urbanz staff, they have access to a dedicated staff dormitory, priced at $250 per week. For the live in staff, we deduct this cost from the hours worked based on an hourly rate of $23.50. 

Adventure awaits
As New Zealand’s best reviewed hostel group, we are all about that attention to detail. Our Team Members will closely follow our well-developed procedures and systems, complete task checklists and will ensure that each and every interaction that they have with our guests is about maximising their experience at our hostels. It’s effortlessly easy to make new friends or travel partners at an Adventure Hostel and Urbanz is no different. Our Team Members are rostered on a fixed weekly roster, but no single day at our hostels is ever the same. 

The Adventure DNA

• You love interacting with people from all walks of life and nationalities
• You’re the life of the party, extroverted, and able to handle a crowd.
• You keep things neat, organised, and focused.
• You can keep your heat when the pressure hits
• You understand that we are a business, and that maximising revenue is an important aspect of your role.
• You’re creative, innovative, and not afraid to share ideas, or ask for help.

You’ll also hold the right to work within New Zealand, have a New Zealand bank account and IRD number already set up. 
Lastly, you’re committing to stay with us for at least the next two to three months.

What we offer: 

• Subsidised accommodation at a fantastic rate for central Christchurch, $250 for bed in a dedicated staff dormitory (4 bed). 
• Free laundry, Wi-Fi while on-site.
• Free use of all hostel facilities and amenities. 

 The nitty gritty

•  Performing of housekeeping duties, which will include:
  – Changing of beds on check-out
  – Deep cleans of specific areas of the hostel
  – Daily kitchen & bathroom cleans
  – Vacuum and mopping of communal spaces
  – Washing of all linens using provided washing machines and dryers
  – Nightly kitchen closes between 10:00-11:00pm (rostered three times or twice weekly)
• Evening night phone cover may be required, this is one or two nights per week and paid out at $10.00 per call out after 2 calls per fortnight.
• You’ll need to provide a great customer experience for all of our guests. Be attentive, social, and generally add positive enthusiasm to the overall atmosphere when not engaged with other duties
• You may be asked to providing a welcome tour to new arrivals, showcasing our amenities, facilities and generally welcoming each new guest into the Adventure family.
• Completing any additional tasks given to you by your line Manager. The additional tasks may include deep cleaning, administrative or maintenance related tasks. Adventure Hostels will never provide you with any tasks that you would be unable to complete either due to skill or physicality. Training will always be provided when needed.

• Always try to maintain professional attitude when inside the Hostel, urging Guests to follow the rules and to not encourage any behaviours deemed to be unwanted within the hostel. This also means reporting any discovered illicit activities or behaviours of Guests or Staff to Management immediately. Adventure Hostels do not condone or tolerate the use or storage of drugs on-site.

  In your application, please answer the following questions:  

• How long are you looking to stay with us at Urbanz, or stay around in Christchurch?
• When can you start working?

As part of this process Adventure Hostels representatives will only contact candidates that progress through to the interview stage. If you do not hear back from us within 5 days of applying then you will have been unsuccessful.