Continuation Support/client Support

Job Type: 3 months Contract - Full time

Start date: Immediately

Hours: Mon- Fri (8 am -5:30pm)

Location- Mt Wellington

Are you passionate about our community and making a difference to peoples lives? Great opportunity to work for a not-for-profit organization, whose main focus is to provide people with disabilities access to an array of services designed to make life easier and more meaningful. This is a great opportunity to be part of a remarkable organization and team that aims to make a difference in the lives of disabled people! 

We are seeking two motivated and adaptable Continuation Support Officers to join our Facilitated Support team on a temporary basis. These roles are designed to create additional capacity within the team, enabling our Customer Service Representatives to undertake further training and development.

While the primary focus will be on continuation work, these roles are flexible and will also include client-facing interactions, scheduling and bookings, and a variety of administrative tasks.

Key Responsibilities

• Complete file reviews by assessing existing client/client representative information and identifying person-centered, individualized outcomes based on current and future needs
• Review file notes and communications to determine whether clients require formal reassessment and ensure support plans remain up to date
• Liaise and communicate with providers, clients, and external stakeholders while maintaining accurate data entry across systems
• Escalate tasks in line with Priority Framework guidelines to support timely and appropriate service delivery
• Coordinate and schedule assessments for new and existing clients/client representatives across multiple services
• Ensure bookings are managed according to priority frameworks, escalation processes, and urgent/crisis assessment requirements
• Collaborate closely with Support Facilitators, Specialists, and Pathways teams to effectively allocate booking availability and manage cancellations
• Communicate directly with clients/client representatives to arrange assessment dates, times, and suitable assessment methods including virtual, face-to-face, or in-home appointments

About You

• Experience dealing with customer face to face and over the phone and emails
• Strong communicators with the ability to manage expectations clearly
• Highly organized with excellent attention to detail
• Comfortable using systems such as Outlook, Word, Excel, and Socrates
• Able to make sound, timely decisions within guidelines
• Flexible, adaptable, and willing to take on a variety of tasks
• Comfortable working in a fast-paced, evolving environment
• Experience in Health or disability support environment

What We Offer

• A supportive and collaborative team environment
• Comprehensive training during the initial onsite period
• The opportunity to contribute to meaningful client outcomes
• Varied work with exposure across multiple service functions

Immediate start, good hourly rate, flexibility with hours, full time. You will get the opportunity to be part of a hard working organization that are passionate about delivering a high level of service to their valued clients in the community.

If you are passionate about client-centered support and want to contribute to positive outcomes for disabled people and their families, we would love to hear from you.

 Please note: Only shortlisted candidates will be contacted.