Guest Services Agent

Carnmore is a locally owned, growing hotel group with properties across New Zealand, including the highly acclaimed Carnmore Chateau Marlborough. We take pride in being part of the community, fostering genuine care, and creating outstanding guest experiences.

We are excited to welcome extraordinary individuals to Carnmore Chateau Marlborough and our renowned restaurant, Quench. We are currently seeking Guest Services Agent to join our team in Marlborough, a region steeped in rich culture and traditions.

Our Vision:

At Carnmore, we aim to provide more than just accommodation; we strive to create narratives of warmth, genuine hospitality, and care that extend beyond our hotel and into the community. We are dedicated to exceeding expectations, crafting memorable stays, and creating lasting impressions. We aspire to set new standards in service and hospitality while consistently receiving high ratings on guest survey platforms.

Joining Carnmore means embracing an opportunity for personal growth and becoming part of something truly special. As a key member of the Carnmore family, you will be empowered to excel and contribute to our collective vision. If making a meaningful impact excites you, we would love to hear from you.

Skills & Experience Required:

• Previous experience in a customer-facing role
• Previous supervisory experience
• Minimum of 1 year working in a 4-star or 5-star hotel environment
• Outstanding customer service skills
• Strong attention to detail
• Reliable and flexible, with the ability to cover shifts as needed
• Proficient in computer applications, with a sound understanding of Word, Excel, PowerPoint, and Outlook

 The role consists of, but not limited to: 

• Supervise and support the front office and guest services team to provide a seamless customer experience.
• Handle guest inquiries, concerns, and special requests professionally and efficiently
• Train and mentor staff to uphold luxury service standards
• Assist in managing reservations, check-ins, and check-outs
• Efficient and professional handling of all telephone/email reservations including prompt confirmation responses and re-confirmations for busy shifts
• Coordinate with other hotel departments to enhance the overall guest experience
• Ensure compliance with hotel policies and health & safety regulations
• Showing Walk-in enquiries through rooms and upselling
• Generating reports for the relevant departments
• Conducting patrols of the hotel
• Assisting the Front Office & Reservations Manager
• Assisting other departments where needed
• Shifts will be on a roster basis, with Night Auditor shifts to be covered as required

What We Offer:

• Competitive compensation with an incentive component.
• Opportunity to live and work in one of New Zealand's world-class wine regions and an iconic hotel in Blenheim.
• Minimum of 20 hours per week on a 3-month fixed-term contract.