Concierge / Porter

We are looking for a friendly, energetic, and reliable Concierge / Porter to join our team at Swiss-Belsuites Pounamu, Queenstown.

Key Duties

• Welcome and assist guests on arrival and departure.
• Handle and deliver guest luggage, packages, and other items.
• Assist guests with local information and general enquiries.
• Support the Front Office team with daily operations.
• Occasionally assist with guest check-in and check-out.
• Maintain a professional, helpful, and positive attitude at all times.

Skills and Attributes

• Positive attitude and strong customer service skills.
• Excellent communication and interpersonal skills.
• Reliable, punctual, and able to work independently.
• Strong teamwork skills and willingness to assist colleagues.
• Ability to work in a fast-paced environment and remain calm under pressure.
• Front Office/concierge/porter or hospitality experience is preferred but not essential.

Requirements

• Must hold valid New Zealand work rights.
• Physically fit and able to lift and carry luggage safely. Due to the layout of the property, guest accommodation is accessible by stairs only. The role therefore requires the ability to regularly use stairs and assist guests with luggage as required.
• Flexibility to work weekends, public holidays, and varying shift patterns.

Start Date

End-June 2026