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Retail And Customer Service Supervisor

Payment: Paid Position ($18 per hour )
Location: Taupo
Region: Taupo & Central Plateau
Experience: Experience Necessary

Tourism Adventure Group are known for creating extraordinary travel experiences for youth travellers visiting Australia and New Zealand.

With multiple brands across all aspects of youth travel Tourism Adventure Group are one of the fastest growing tourism companies in Australasia. 

Base Taupo are on the lookout for a Retail and Customer Service Supervisor to join the crew and deliver our guests the ultimate action packed adventure holiday.

It is essential our crew members are;

  • Travellers
  • Energetic
  • Focused
  • Fun
  • Outgoing

We have fun while we work but we are movers & shakers, who get things done so you must be;

  • Customer savvy
  • Eager to learn and turn your passion for travel into a career
  • Thrive in a fast paced and ever changing environment
  • Be a team player who can lead, inspire and motivate other crew members
  • Tech savvy - know your way around a computer!

The job?

Retail and Customer Service Supervisor will assist the Management team to deliver authentic travel adventures to our guests, while optimising the commercial outcomes for the business.

  • Customer service - Deliver exceptional customer service to our guests through travel and accommodation sector and interaction with onsite staff. Be a primary contact for dealing with customer inquiries or complaints. 
  • Reputation Management provide management response via online portals to reviews and customer enquiries via OTAs. 
  • Reservation systems - learn how to use the reservation and guest management systems previous experience of 'MEWs' or similar cloud based PMS System is essential. 
  • Financial management - gain knowledge and skills in managing budgets, P&L analysis, cost control, stock takes and inventory control and month end reporting production for retail and travel sector. 
  • Personnel Management - Managing and motivating your team to excel and promote the Base Brand. Training Brand Ambassadors and Front line crew on customer service and sales training. 
  • Retail Travel - Must have proven sales techniques, confidence in sales coaching and how to set and achieve monthly targets.

You must have:

  • A love of the Backpacking Industry & Travel
  •  A friendly and enthusiastic manner, with exceptional customer service skills
  •  Highly developed leadership skills – you will be working with a large team 
  •  Ability to train, motivate and inspire staff
  •  High level organisational and time management skills
  •  The ability to drive the business and work within financial budgets
  •  Strong Sales experience & Reporting Skills


  • Ability to drive increase in customer satisfaction and experience across the Tourism Adventure Group Brand
  • Good Knowledge of National and Local Travel activities in order to increase sales. 
  • Knowledge of Auditing & Cashiering Procedures
  • Sound Knowledge of Travel Operations – Experience with 'Website Travel' highly favourable
  • Tertiary qualification in retail, customer service, hospitality management or similar is preferable.


At Tourism Adventure Group we like to invest in our talent, we put culture at the heart of our business and we want like-minded, motivated and loyal people to join us!

Buy your ticket and take the ride! Apply today.

Applicants must show CV and references that can match the expected requirements, and have the right to work in NZ

Only successful applicants will be notified.

Email a CV and Cover Letter to laura@stayatbase.com

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