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Live-in Lodge Host/hostess

Payment: Paid Position ($350 after tax/week, free private accommodation)
Location: Hamurana/Rotorua
Region: Rotorua & Bay of Plenty
Experience: Experience Necessary

Hamurana Lodge is a Qualmark rated boutique lodge, it offers its guests a unique, high end experience, in terms of rooms and a distinct level of charm, elegance and sophistication. This experience begins on arrival, therefore creating that first impression is vital to maintaining high standards.


We are currently seeking a full-time live-in Lodge Host/Hostess to join our young, vibrant and enthusiastic team to ensure the level of service provided achieves the desired expectations.


Reporting to the Lodge Manager, you are tasked with:


- Managing and assisting all aspects of guest hosting, reservations, emailing, housekeeping, concierge, dining experience and gardening. Be able to carry luggage (20-30/kg per piece) and park cars.

- Working hands-on with the small team, ensuring quality of service

- Maintaining all systems and procedures for efficiency and effectiveness

- Wholesale and travel agency relationship management, maximizing revenue.


To be successful in this role, you will need:


- Previous customer service/guest relation experience in hospitality


- A focus on exceptional guest service standards


- A confident and well organised work style.


- The ability to work well under pressure


- A sense of ownership, committed to great results


- Eye for details


- A can-do attitude


We offer a professional and collaborative team environment, free onsite ensuite accommodation for single occupancy, shared kitchen and laundry facilities, free Wifi and duty meals as well as Spotify Premium and Netflix for the duration of employment.

Please note that this is a "live-in" position ( you are required to live on-site) , 5 days of work each week, $350/week after tax, fixed weekly salary not based on an hourly rate, more hours in summer than in winter. We are normally busy on weekends and public holidays. Own transport is not essential but highly recommended.

Please ensure you meet the above criteria before applying and only applicants who are legally entitled to work in New Zealand will be considered. Only shortlisted candidates will be contacted.

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