Hostel Service Manager

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Payment: $18 per hour Location: Taupo
Region: Taupo & Central Plateau Experience: Experience Necessary

Recreational Tourism Group (RTG) are known for creating extraordinary travel experiences for youth travellers visiting Australia and New Zealand.

With multiple brands across all aspects of youth travel RTG are one of the fastest growing tourism companies in Australasia. 

Base Taupo are on the lookout for a Hostel Service Manager to join the crew and deliver our guests the ultimate action packed adventure holiday.

It is essential our crew members are;

  • Travellers
  • Energetic
  • Focused
  • Fun
  • Outgoing


We have fun while we work but we are movers & shakers, who get things done so you must be;

  • Customer savvy
  • Eager to learn and turn your passion for travel into a career
  • Thrive in a fast paced and ever changing environment
  • Be a team player who can lead, inspire and motivate other crew members
  • Tech savvy - know your way around a computer!

The job?

The Hostel Service Manager will assist the Management team to deliver authentic travel adventures to our guests, while optimising the commercial outcomes for the business.

  • Customer service - Deliver exceptional customer service and customer service training to the crew
  • Housekeeping - provide support to housekeeping staff, ensure exceptional cleaning standards are achieved.
  • Reservation systems - learn how to use the reservation and guest management systems previous experience of MEWs is favourable. 
  • Front desk management - learn opening and closing procedures, gain skills in generating nightly reports and banking procedures.
  • Financial management - gain knowledge and skills in managing budgets, P&L analysis, cost control and month end reporting production.
  • Personnel Management - Managing and motivating your team to excel and promote the Base Brand. Training Brand Ambassadors and Front line crew. 
  • Retail Travel - learn sales techniques, sales coaching and how to set and achieve monthly targets.
  • Group Business Management - Driving revenue from the group business market, co ordinating group itineraries, liasing with tour leaders and financial management of group bookings. Ensuring the delivery of repeat business. 

At Base we like to invest in our talent, we put culture at the heart of our business and we want like-minded, motivated and loyal people to join us!.

To apply for this position we require you have travel experience, 1 years management experience in  a similar role, tertiary qualification in business, hospitality management or similar degree is preferable. 

Buy your ticket and take the ride! Apply today.

Please send CV and Cover Letter to -