Customer Service Call Center Agent

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Payment: $18 Location: Christchurch
Region: Christchurch & Canterbury Experience: Limited Experience Necessary

We are on the hunt for an awesome customer service person to join our call centre in Christchurch CBD.  

This is a full time position.

We are an inbound/outbound call centre, so you will be receiving incoming calls mostly and also making some outbound follow up calls.

This role will also include replying to emails and web enquires to help our customers book unforgettable holidays of a lifetime

We truly believe in the customer experience, so our call centre staff will need to be able to speak one (or two if your awesome) of the following languages:  ENGLISH, SPANISH, KOREAN, or PORTUGUESE

 

What will you do?

  • Manage the processing of vehicle rental bookings
  • Sell vehicle rentals to customers over the phone
  • Convert email and phone enquiries into confirmed bookings
  • Sell our add-on products to customers wherever possible
  • Suggest and sell alternative rental options to customers where applicable
  • Identify and cross-selling additional products and services
  • Translate our website and create travel blogs

 

To be successful in this role you'll need to show:

  • customer service/contact centre or sales experience
  • the ability to speak a second language fluently (English, Spanish, Korean or Portuguese)
  • experience within the travel/tourism industry (desired but not essential)
  • strong written and computer skills with attention to detail
  • the ability to upsell
  • destination knowledge of New Zealand and Australia (desired)
  • being honest, fun, friendly and a team player
  • awesome sense of humour and easily Unoffended

 

This new team will come from varied backgrounds, countries and cultures. We accept people as they are. We want crew who are willing to go the extra mile, help their work mates and share team success.

So if you love to be part of a team, looking for a challenge or a company that pushes personal and professional development and growth, then we want to hear from you!

You must be allowed to legally work in NZ or have a valid Work Visa/Working Holiday Visa, a NZ bank account and IRD number.