Customer Service Representative & Team Leaders

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Payment: $17-22 per hour Location: Mangere, Auckland
Region: Auckland Experience: Experience Necessary

We are looking for Customer Service Superstars to join our team for the busy summer season at our Mangere campervan rentals branch in Auckland.

We currently have a varity of roles to fill in our Customer Service Team including, Customer Service Representatives, Supervisours and Team Laeders.

·         No late nights

·         Excellent career development opportunities’

·         Awesome perks across the company including free campervan hire.

Tourism Holdings Limited (thl) is New Zealand's premier tourism company and the largest provider of holiday vehicles for rent and sale in Australia and New Zealand. We are also the proud operators of brands that are iconic in our industry on both sides of the Tasman - Such as Maui, Britz, Kiwi Experience, Waitomo Glowworm caves and the legendary Black Water Rafting Company.

Your responsibilities will include:

·         Going the extra mile to engage our customers and provide exceptional service

·         Keep records of customer interactions, process customer accounts and file documents

·         Upsell ‘add on’ products and insurances to achieve individual and team targets

·         Provide walk through’s of our campervans to ensure customers are feeling confident in the use of the vehicles before they begin their holiday.

·         Maintain the presentation & cleanliness of pick up and drop off areas

We are looking for the following in the winning candidate:

  • Previous experience in customer service, front desk, receptionist, sales or administration role
  • The ability to speak a second language (French, Spanish, German, Mandarin, Cantonese or Korean) is highly advantageous
  • A full and current driver's licence
  • Excellent customer service and interpersonal skills
  • Flexibility to work on a rotating roster (including weekends) 

This is a fast paced and dynamic role, so if you have a positive, enthusiastic and proactive attitude and approach, we want to hear from you.

If you are ready for a new opportunity or change of direction and this sounds like a job you could sink your teeth into, apply now!

**Please note, we are unable to assist in gaining work visas at this time, you must be leagally entitled to work in New Zealand to apply for this role.