Guest Service Agent

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Payment: $17 Location: Auckland Central
Region: Auckland Experience: Limited Experience Necessary

 

We are NZ's Premier short term property management company, with over 100 properties in Auckland alone.  


We are looking for a fast learner, enthusiastic and friendly person to join our guest support team working work full time in our office based in Auckland Central.

The ideal candidates will have:

  • Strong customer focus
  • The ability to work independently
  • Excellent attention to detail
  • Knowledge in Microsoft office
  • Knowledge of travel industry is an advantage
  • Experienced in logistics is an advantage

Working hours would be:

  • Weekends from 10.30 am – 4.30 pm, 9 am – 5pm Monday, Thursday and Friday (working hours is flexible)

Your main duties will be:

  • Handling guests complaints and emergency situation i.e guests do not know how to get to the apartment, get locked out
  • Assisting guests i.e organizing airport pick up, late check out, early check in and other special requests
  • Handling basic repairs/maintenance in the apartment i.e change light bulb and basic trouble shooting
  • Other administrative tasks

This is an office work and you will be working mainly in the office. 

 

We offer an hourly rate plus staff discounts for you or your family to stay in any of our accommodations. Flexible hours and a central location office location.