Team Member Urbanz Hostel

Position: Team Member at Urbanz
Starting date: Early May
Requirements: 4-month minimum commitment from all Team Members. 

New Zealand’s best-rated hostel group are on the hunt for vibrant, engaging & focused individuals to join the team our newly acquired hostel in Christchurch - Urbanz Hostel. This role is live-in only and great quality, discounted accommodation is provided as part of any team member role with Adventure Hostels. Experience at hostels is not necessary, but our small teams and variety of work duties require AH staff to be enthusiastic, dynamic, have solid interpersonal hospitality skills and a strong work ethic. 

The position is approximately 35/36 hours per week and this is split between a 5-day work week, we always allocate two days off together as your weekend. Our rosters are fixed/set and do not change on a week-to-week basis. A typical work week with Adventure Hostels will look a little like this, this is an example only and may not be your actual working days:  

Your home
Adventure Hostels are smaller sized hostels, with between 50-70 beds, which is perfect to generate the fun, friendly and familial atmosphere that our guests adore. All three of our Central Otago Hostels are located downtown in Queenstown and Wanaka, so you’re only a few minutes’ walk to everything that the town has to offer. All of our team members live-in house at our hostels, in fantastic sized ensuited staff accommodation that vastly exceeds the industry standard when it comes to staff digs. All staff will reside in a dedicated staff dorm, with pod bunks that include reading lights, curtains, charging ports and adequate storage space.  

Adventure awaits
As New Zealand’s best reviewed hostel group, we are all about that attention to detail. Our Team Members will closely follow our well-developed procedures and systems, complete task checklists and will ensure that each and every interaction that they have with our guests is about maximising their experience at our hostels.It’s effortlessly easy to make new friends or travel partners at an Adventure Hostel and Urbanz is no different. Our Team Members are rostered on a fixed weekly roster, but no single day at our hostels is ever the same. 

The Adventure DNA

• You love interacting with people from all walks of life and nationalities
• You’re the life of the party, extroverted, and able to handle a crowd.
• You keep things neat, organised, and focused.
• You can keep your heat when the pressure hits
• You understand that we are a business, and that maximising revenue is an important aspect of your role.
• You’re creative, innovative, and not afraid to share ideas, or ask for help.

You’ll also hold the right to work within New Zealand, have a New Zealand bank account and IRD number already set up. 
Lastly, you’re committing to stay with us for at least the next four months and ideally through Winter season 2024

Jackpot!

• Starting pay $23.15 per hour, rising to $24.15 after 4 weeks of employment.
• +8% Holiday paid out as you go.
• Subsidised accommodation at a fantastic rate for central Christchurch $150 per week in our 4-bed staff dorm 
• Free laundry, Wi-Fi while on-site.
• Free use of all hostel facilities and amenities.
• Discounts on local tours, activities, ski passes and excursions. 

 The nitty gritty

• The role encompasses all hostel related reception, housekeeping & event-centric tasks.
• You’ll need to provide a great customer experience for all of our guests. Be attentive, social, and generally add positive enthusiasm to the overall atmosphere when not engaged with other duties.
• Processing guest check-ins, check-outs and the creation of new, extension and future bookings. You’ll also be responsible for collecting and inputting all Guest data required by Management, and as per our policies.
• Providing a hostel tour to all new arrivals, showcasing our amenities, facilities and generally welcoming each new guest into the Adventure family.
• Positively handling enquiries and any issues in person, by phone or email, or requesting the assistance of a manager when unable to.
• Accurate and honest recording of bookings and payments, taking and processing cash, credit and debit card payments and accurately logging these within our property management system (Ibex Seekom)
• To attempt to generate additional revenue for the Hostel through addon sales, tours and activity sales.
•  Performing of housekeeping duties, which will include:
  – Changing of beds on check-out
  – Deep cleans of specific areas of the hostel
  – Daily kitchen & bathroom cleans
  – Vacuum and mopping of communal spaces
  – Washing of all linens using provided washing machines and dryers
  – Nightly kitchen closes between 10:00-11:00pm (rostered twice weekly)
• Responsible for setting-up, promoting and running the nightly hostel event to ensure that it operates to a decent standard and that guests are behaving in an appropriately responsible manner.
• Completing any additional tasks given to you by your line Manager. The additional tasks may include deep cleaning, administrative or maintenance related tasks. Adventure Hostels will never provide you with any tasks that you would be unable to complete either due to skill or physicality. Training will always be provided when needed.
• Always try to maintain professional attitude when inside the Hostel, urging Guests to follow the rules and to not encourage any behaviours deemed to be unwanted within the hostel. This also means reporting any discovered illicit activities or behaviours of Guests or Staff to Management immediately. Adventure Hostels do not condone or tolerate the use or storage of drugs on-site.
  
  In your application, please answer the following questions: 
• Write a brief paragraph that summarises what you know about us, or think Adventure Hostels are all about.
• Why do you want to work in a hostel?
• Briefly write about your top hostel experience and what made it so memorable.
• How long are you looking to stay with us at Urbanz or stay around in Christchurch
   

As part of this process Adventure Hostels respresentatives will only contact candidates that progress through to the interview stage. If you do not hear back from us within 5 days of applying then you will have been unsuccessful. Adventure Hostels Team Member positions will usually attract many applicants, and therefore only standout candidates will be contacted.